Returns & Exchanges
Due to the perishable nature of our cakes and pastries, we strive for perfection in every bite, but if your order is damaged or incorrect, we are committed to making it right. Please inspect your items upon delivery and contact us immediately to initiate a resolution.
Report Issues Immediately
Notify our delivery personnel or contact our customer service hotline within 2 hours of receipt if you notice any physical damage or discrepancies.
Provide Photographic Evidence
Email or message us clear photos of the product and the packaging, including the order invoice, to help us assess the quality concern.
Maintain Product Condition
Keep the item in its original packaging and store it in the recommended temperature (chilled or frozen) while awaiting further instructions from our team.
Resolution and Replacement
Once verified, we will arrange for a 1-to-1 exchange of the product or issue a store credit refund depending on the specific circumstances of your order.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing